Customer Service Level 2
£20.00
Why train with us?
Instant certificate on completion
Highfield Quality Endorsed
Speak to a real person to get the support
Engaging, Effective Content
Instant access to course material
Dedicated support team
Learn at your own pace - no limits on time
About the course
Good customer service is good for business. Ensure customer service in your business hits the right note with our e-learning course. Whether used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.
What does it cover?
Customers’ needs and expectations
Behaviour and interpersonal skills
Responding to problems or complaints
How long will it take?
Who is the course for?
System Requirements
Laptop/Desktop PC
Internet Explorer 11, Microsoft Edge, Google Chrome, Mozilla Firefox
Apple iMacs/Macbooks
Safari, Google Chrome, Mozilla Firefox
iPads
Safari, Google Chrome for Tablets
Android/Windows based tablets
Google Chrome for Tablets, Mozilla Firefox, Microsoft Edge, Internet Explorer 11
NOTE: Enabling JavaScript and a stable broadband connection are required.
Assessment
Multiple-choice questions
Prerequisites
No prior knowledge needed
Customer Service Level 2 certified qualification qualification will help you to develop your customer service knowledge, enhance day-to-day interactions with customers and boost your CV.
Our online customer service training course is structured with engaging, effective content which will equip anyone working in a customer-facing role with the knowledge to deliver excellent customer care.
