Customer Service Level 2


Learner details

Why train with us?


Instant certificate on completion

Highfield Quality Endorsed


Speak to a real person to get the support


Engaging, Effective Content

Instant access to course material

Dedicated support team


Learn at your own pace - no limits on time

About the course

Good customer service is good for business. Ensure customer service in your business hits the right note with our e-learning course. Whether used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.

What does it cover?
Customer service principles
Customers’ needs and expectations
Behaviour and interpersonal skills
Responding to problems or complaints
How long will it take?
Typical Duration: 1 – 2 hours
Who is the course for?
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.
System Requirements

Laptop/Desktop PC

Internet Explorer 11, Microsoft Edge, Google Chrome, Mozilla Firefox

Apple iMacs/Macbooks

Safari, Google Chrome, Mozilla Firefox


Safari, Google Chrome for Tablets

Android/Windows based tablets

Google Chrome for Tablets, Mozilla Firefox, Microsoft Edge, Internet Explorer 11

NOTE: Enabling JavaScript and a stable broadband connection are required.


Multiple-choice questions


No prior knowledge needed

Customer Service Level 2 certified qualification qualification will help you to develop your customer service knowledge, enhance day-to-day interactions with customers and boost your CV.

Our online customer service training course is structured with engaging, effective content which will equip anyone working in a customer-facing role with the knowledge to deliver excellent customer care.