1. Refunds, Cancellation and Credit Notes
1.1 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations”). If you are purchasing goods from us as a Consumer, the Terms of this Clause 1 will apply.
1.2 You are entitled to a 14 day ‘cooling off’ period from the date you receive the Goods under the Consumer Contract Regulations, during which time you may return Goods purchased through the Website, subject to condition 1.4, for a refund or exchange, for any reason.
1.3 If you wish to exercise your rights under the Consumer Contract Regulations, you can do so by informing us of your intentions in writing or by completing the model cancellation form. Any refund will be limited to the cost of the Goods purchased. You must return the Goods to us within 14 Working Days of the date on which you notify us that you wish to cancel the Contract. You will be liable for all shipping costs incurred in returning the Goods to us. The Goods must be returned undamaged and unused. The Goods must be returned using a recorded and insured delivery service. Non-faulty items returned may be subject to a re-stocking fee.
1.4 Your refund will be issued within 14 days of receipt of the undamaged, unused Goods. We reserve the right not to issue a refund if, upon inspection, the Goods are found to have been used or damaged in any way. This does not affect your statutory rights.
1.5 In respect of Goods purchased with the European Economic Area, the right to cancel does not extend to any un-sealed audio or video recordings, computer software/files, personalised Goods or Goods made to a customer’s specification, perishable Goods and / or services and any copyright protected training materials including Digital Download Projects.
1.6 Except for the provisions of clauses 1.1 – 1.5 which apply if you are a consumer, it is company policy not to issue cash refunds. Notwithstanding clauses 1.1 – 1.5 above, you may, with our prior written consent, return unused Goods and have your account credited by way of a credit note for future orders subject to the following conditions:
(a) the Goods must be in a good condition, unopened, unused and undamaged;
(b) you are able to provide us with the original invoice or proof of purchase; and
(c) you are responsible for the cost of returning the Goods to us.
1.7 Notwithstanding clause 1.6, we reserve the right to refuse to provide you with a credit note for any reason and may charge you an administrative fee for our reasonable costs incurred in arranging such credit note.
1.8 When a credit note is issued it is valid for 12 months and may be used against any Green Vision Training Centre and Green Vision Training Centre International products. If your credit note exceeds the purchase price of the good(s) you are purchasing, no change will be given for the unused portion of the credit note. Where your credit note is less than the purchase price of the good(s) you are purchasing, you must pay the outstanding balance.
1.9 It is important to keep your original credit note safe as copies will not be accepted. The credit note number reference must be presented prior to the point of purchase in order for the good(s) to be collected or delivered.
2. e-Learning Activation Codes
2.1 In order to access software that Green Vision Training Centre has agreed to licence to you, you may require an activation code from Green Vision Training Centre. Please contact Highfield in order to request the activation code. All activation codes are valid for 30 days only from the date they are provided to you. If you have not inputted the activation code within such 30 day period, you will need to call Highfield to obtain a further activation code.
2.2 The software licence will commence from the date that you activate the code and will expire after a certain period of time as notified to you by Green Vision Training Centre. You will no longer be able to access the software once the code has expired. If you require access to the software following expiry of the activation code, please contact Green Vision Training Centre to agree an extension of the software licence, such extension being at Green Vision Training Centre’s sole discretion.
2.3 You should ensure that you are ready to, and capable of, installing and registering the software before contacting Green Vision Training Centre for your activation code.
2.4 All licences shall be for a single machine only unless otherwise stated. Should you require further licences for additional users or machines, please contact Green Vision Training Centre.
2.5 Any attempt to breach licence conditions, for example installing on multiple machines or attempting to fraudulently extend the licence duration, will be considered a serious copyright infringement.